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Student Advocacy

Student Advocacy is a free, confidential and independent service that exists to help you with appeals and complaints if things go wrong. We're separate from the staff who made the decisions you might want to appeal.

Student Advocacy is an independent body – created to help students understand University policies and work through appeals and complaints. The service is funded by the Student Services and Amenities Fee, and it's available to everyone studying at Federation. So if something goes wrong or you need to navigate a tricky situation at uni, you can get advice and personalised support, free of charge.

Read the service charter to learn more about Student Advocacy's responsibilities and service model.

What we can help you with

Academic misconduct
If you’ve been accused of academic misconduct, we can help you understand the process, prepare your response and get ready for hearings.
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General misconduct
We can give you confidential advice and help you navigate University procedures if you're facing allegations of general misconduct.
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Unsatisfactory progress
If you receive an unsatisfactory academic progress letter, we can help you understand the reason behind it and prepare for the meeting.
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Suspension or exclusion
If you receive a suspension or exclusion letter, we can help you understand your options and build an appeal case if you think the ruling is unfair.
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Appeals
We can help you understand your rights, review your eligibility and draft your statement if you decide to appeal a grade, decision or disciplinary action.
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Special consideration
If unexpected circumstances have affected your studies, we can help you apply for special consideration and ensure your application is well-supported.
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Legal advice referrals
For legal matters beyond the university’s scope, we can connect you with appropriate external legal services.
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Complaints
If you’re unhappy with an aspect of your university experience, we can help you clarify your concerns and understand the complaints process.
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Remission of debt
If you withdraw from units after census date due to special circumstances, we can help you apply to have your debt cancelled.
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Not sure where to start?

If you've explored the topics above but still don't know what to do, get in touch. You can book an appointment via our online form, call (03) 5327 6105 or email studentadvocacy@federation.edu.au. If we're already working on your case, there's no need to book a meeting – just reply to our latest email.

Getting legal advice

Student Advocacy staff can’t provide legal advice. For free legal support, you can contact one of these community organisations.

Your privacy

Information is only collected and used by Student Advocacy to help resolve your issues. If you're happy for the team to liaise and consult with University teaching and administrative staff and other relevant third parties, you can sign an 'Authority to Act'.

You have a right to access and correct your personal data in accordance with privacy legislation and the University's Information Privacy Procedure. Questions? Call (03) 5327 9504 or email privacyofficer@federation.edu.au.

We want to know what you think

If you've used our services before, we'd love you to give us feedback about the experience. It'll only take a few minutes, and all responses are anonymous.